In the last post I outlined some basic tactic for injecting humanity back into your business. If you are anything like me, when you saw the list of sales tactics, you likely chose "Get someone to refer customers to your business for free." The first step to generating human (and effective) referrals is to establish a relationship with the influencers in your field.
Oprah & Ellen. Madonna & Lady Gaga. Kanye & Jay-Z. And yes, that momma duck.
Extreme examples, yes. However, they illustrate the basic structure of an influencer.
1) An influencer has a larger fan base than you.
2) An influencer has an effective way of reaching their fan base.
3) An influencer is influential ... they can subtly or radically influence their fans' choices.
These are real people who effect, impact, help and/or sway real people.
Applying that model to my own business, I've developed a list of influencers who have a larger fan base than me, have established communication channels to that base, and greatly influence the purchasing choices of their following. Here's my list of marketing and small biz celebrities.
This can be a bit tricky. Most small businesses only sell to customer that are local. And it is doubtful that any local influencers have been featured in the New York Times (unless of course you live in NYC). I say start with the basics.
1) An influencer has a larger fan base than you. - in the small business world this can be as simple as someone have more customers than you. If you have 100 fans of your jewelry shop, then your influencer can be a local clothing store (that doesn't sell jewelry) with 5,000 loyal customers.
2) An influencer has an effective way of reaching their fan base. This one is tricky. Many established businesses in small town America rely purely on word of mouth, which though ridiculously valuable, makes it harder for them to help you. Instead seek out folks that are connected to some form of a media channel. Some business owners host a show on their public radio station. Some are active on whatever the social media platform of the month happens to be (Twitter, Pinterest, Tumblr, Facebook, etc...). Others may publish a popular mailed newsletter (i.e. Trader Joes).
3) An influencer is influential ... they can subtly or radically influence their fans' choices. I've seen many people with large fan bases and active media channels to reach them, that really don't influence people outside of their own product/service offering. Take a look at their public communication. Have they ever given a shout-out to another person or business? Do they publish/speak about anything but themselves? If not, move on, and find those that do.
I'll dig into how to use some cool forms of digital wizardry to root out the true influencers in your space in the next post with some real life examples.
Until then, I'd urge you to start building a list of your influencers. Just get them down on paper, and try not to self-edit too much. I'll help you find, rack and stack them in the next post.
Have any questions, concerns, hoorah's, or f#$% you's? Drop them into the comments below.