Starter Package - $275
- Provide Support to your users, customers, etc...
- Small Biz Triage will check your support email inbox 3 times per week (Monday, Wednesday & Friday)
- All *real* support inquiries will be responded to directly, and forwarded if bug related.
- Language requests will be referred to the tool via auto-responder or directly as appropriate.
- Angry customers / users / trolls will be handled case-by-case (within reason) - nip it in the bud
- Potential PR or B2B opportunities will be passed to you directly (sanity-checked of course).
- Analyze Wins & Losses ... stats tracked in Google Sheet will include:
- ShortURL stats from support emails
- # of Support Inquiries Processed by Category
- Prepare a short weekly report of high's, low's and recommendations + stats summary
- NOTE: we'll cross reference with review and download stats if provided in a timely manner.
The Fine Print: Limited to the processing of 500 unique support inquiries per month. If we get close to 500, then we'll give you a warning shot and discuss alternatives.
Advanced Package - $500
- ZenDesk / FreshDesk / etc... admin setup
- INCLUDED at no additional cost
- Monthly account fees paid by the client
- Processing up to 1,000 support emails (or tickets) per month for two months
- Up to 800 per month starting the third month
- Asking happy customers to leave reviews
- Check support email each weekday and respond appropriately
- Notify the client when a critical service loss is apparent.
- Update and publish FAQ - weekly updates (screenshots, first level troubleshooting)
- Email weekly reports