Bob's Perfect Business

After years in the investment industry, Bob Ellis created BavarianClockWorks.com with a goal to bring the brick and mortar experience to eCommerce. 25+ years later, he hopped on the phone with SBT's own Nate Wright to share his story.
Highlights:

• "It all started when I spoke with my high school guidance counselor"
• Barriers to entry: you can't go down the street to WalMart and pick up an authentic Black Forest Cuckoo Clock
• Ed gets bit by the bavarian clock bug
• Keeping the human touch alive in the digital age: We don't leave people hanging
• You're only as good as the support you have behind you
• Our best, happiest, most satisfied customers are the ones who experienced hiccups.

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