Trust doesn't happen by default. It takes time and effort to build trust among the employees. It is essential to engage and motivate employees. Moreover the employees will be candid regarding the environment of the office, their co-workers, challenges they face and what all can be done for lucrative results. As an owner, here's a few ways you can build the trust of your employees and become a leader they're happy to work with.
Various surveys have been conducted to understand the employee and employer relationship. And sometime, you might think is it really important to carry out such research? The answer is, YES! No employer (a small business owner or a successful entrepreneur) can work well without the support of his employees. It is the combined effort of their team that takes the business to the height of success. So, if you crave a solid groundwork for your company, it is vital to invest some time to nurture and support your workers. Let’s find out what can be done to build the required trust among the employees;
It will hardly take an hour or even less to lose up the trust of your employees, but it will surely take much longer to rebuild it. Hence, planning to recover the past and creating a better present and future requires patience and anticipating the needs of your employees in advance.
Share any information that has to do with your employees work. For example, if you have some plans to shift your set up across the town, it is important that this gets into their notice as soon as possible. They can start planning accordingly. Likewise, if they're kicking butt, express gratitude. If there's improvements to be made to their work... you get the idea.
You know your employees have an impact on your organization's future. Do they? It is your responsibility to give them access to tools and information they need to carry out their job in the bets possible way. Empowerment extends beyond merely their job duties as well. Do they feel there is a process for safely voiceing concerns and ideas?
The anniversaries, milestones or other major achievements need to draw attention of every employee. Appreciation is the short cut to develop the bond of trust between you and your employee. So, next time an employee achieves a huge target in minimum time, don’t forget to celebrate. Maybe it’s a simple cake party (ed note: skip the cake and buy them a beer), but it will surely let your employees know how much you care!
Technology and skills need to be revisited time after time. With constant evolutions, every job today calls for regular training. And your employee’s skill needs to keep up-to-date. So, it is your responsibility to take initiative and support your employees need to freshen up their work-related skills. This will be beneficial in two ways;
It will be highly appreciable if you keep meeting face-to-face often with your employees. When higher level personnel get in touch, workers feel it comfortable to discuss about their work, opportunities, goals, tasks, etc. A regular check-in with your employees provides you an opportunity to interact with them in a better way. These check ins need not be long or drawn out. Respecting their time is another way to show you value the work they do!
The law of ‘more you give, the more you get’ works ideally for building trust. In an organization, it becomes important to involve every level of employee in the decisions which affect their job. The process is simple and it shows your trust and respect toward your employees, which is likely to foster early!
You cannot buy loyalty. Building trust will require time, patience and consistency, just like any other relationship. Now get to it!
Mini-Workshop on crowdfunding with the Chico, CA chapter of the Successful Thinkers Network (a refreshingly low pressure networking group). Super energetic crowd of about 30 small business owners. Dug deep into the topics of "How do I make someone care?" and psychological buying/giving triggers.
Shout out to Mark Holder of the Successful Thinkers Network in Oroville, CA for filming this for me! I'm teaching a mini-workshop there next week (August 26th, 2014) on Unearthing Your Why.
And a huge thanks to crowdfunding pro Kathleen Keagy of Prime Impulse for dropping this knowledge on me.
In 2004, Andy Keller, now ChicoBag president, took a trip to his local landfill after spending the day landscaping his backyard. He was horrified by what he saw. Single-use bags were visually the dominant article at the landfill that day, blanketing the landscape in a thin mix of white and beige plastic. On his way home he began to notice plastic bags everywhere, caught in trees and on fence posts, half drowned in gutter puddles and blowing in the streets like urban tumbleweeds.
That day Andy vowed to stop using single-use bags. Inspired, Andy dropped a few bucks on a second hand sewing machine and began sewing what would ultimately become the first ChicoBag® brand reusable bag.
In this interview, Andy and Nate discuss ChicoBag and Andy’s journey from starting a business to running a successful B-Corp.
-Seth
The Big Idea – Cliff Notes version
Nate: Give me the Cliff Notes version about how you got into the business you’re in now.
Andy: I used to sell software—enterprise-grade software. The company got bought, and I got laid off. I was telecommuting from Chico, and job options in Chico were a little bit limited. I was trying to figure out what I wanted to do with my life and ended up doing some yard work, ended up at the landfill.
That’s where I saw all the plastic bags that this community throws out in a single year—or in a single day, rather. There was a mountain of them. Really, visually, that’s what it looked like. There were things wrapped in plastic bags… I never really thought about it before then, and it just kind of hit me, “Oh, my gosh.” I use plastic bags, and I thought, “I should stop using these.”
The unemployed side of my brain kicked in, and I started thinking about, well, I can come up with a bag that I would like to use, one that I’d remember. An issue that I saw immediately was come the time to shop—or you just don’t think about going shopping; you just end up at a store.
So I figured if I could have a bag that I could keep in my pocket, I can solve my problem. If I can make a business out of it, I can also solve my unemployment problem. So the thinking that happened that day—and I bought a sewing machine that day, got some fabrics, sat down in my kitchen table and started sewing prototypes for a bag that I can keep in my pocket.
Nate: Okay. So how long ago was that?
Andy: That was in December of 2004. Then I launched with the sales of the first bags on Earth Day in 2005.
Andy’s Arrival
Nate: So over the past—close to a decade, what would you consider your biggest success? Try to be specific. Tell me about a moment during your life as a founder and a business owner, an entrepreneur, a moment when you felt, maybe even for a second, that you had arrived?
Andy: Well, the first thing that comes to mind is the big lawsuit by the plastic bag industry. I don’t know if you’re familiar with that. Are you?
Nate: No. I did my research—probably 45 minutes of research into ChicoBag, but I didn’t dig that deep into it. I’m seeing mention now, but I’m just not sure how it rolled out or what happened.
Andy: Back in 2011, three of the largest plastic bag companies in the United States filed a lawsuit against ChicoBag for “irreparably harming” their product or their business by essentially disparaging their product. (laughs) My friends in the business community here in Chico were like, “Congratulations, you’ve arrived. (laughs) You’re officially now a real business because you’ve been sued.”
Nate: Wow. (laughs)
Andy: So when you asked that question, that’s really what came to mind because I’ve had a number of people say that to me, like, “Oh, congratulations. You’re now a real business.”
My whole mission when I started the company was to “help humanity kick the single-use habit”—back then, specifically, the “single-use bag habit.” It has evolved a little bit since then and turned into “Bag the single-use habit,” because ultimately, I think the single-use bag is really the “gateway” plastic, a disposable item that leads to all others, and if you can kick your plastic bag habit, your other habits are easy to kick after that.
Anyway, that was my goal. So to have three of the plastic bag companies sue me was almost a tribute that I was actually making a difference. ChicoBag and all the work we’ve been doing here is actually making an impact that we got the attention of the plastic bag industry.
Epic Fails
Nate: What would you consider, on the flipside, your biggest failure?
Andy: I can talk about my first failure. That’s the first thing that came to mind. I sat down at the kitchen table and designed a prototype, and I found a factory to help me produce the bags. I received the bags from the factory the day before Earth Day. Then on Earth Day of 2005, I went out and set up at the local natural food store in their little parking lot Earth Day celebration. I started selling the bags. The first big failure was that every single bag came wrapped in a plastic bag.
Nate: Oh, God.
Andy: I didn’t realize that that’s just standard for many factories. Everything that you buy essentially comes in a plastic bag. So that was the first failure.
The second failure was that over 40% of the first production run was defective. I didn’t realize it till after I had started selling it, when people were like, “Hey, the pouch just broke.” (laughs) I was there stuffing the bag back into the pouch. I realized that day, “Oh, my gosh. About 40% of these things ended up being defective.”
So that was my first big lesson on really understanding the supply chain and getting really close relationships, which led us to where we are now, being a B corporation and really pushing the envelope on testing compliance and safety. A lot of companies out there really don’t understand all the bits and pieces that go into the products, or in some cases, how it’s even being made, and by who. So we are very diligent about that. That first lesson—I had that lesson early, which was good. It really put me on the right path, and it’s led to who we are today.
Andy’s Mission
Nate: Who are you today?
Andy: Well, we’re still on a mission. We’ve expanded our mission from “helping humanity to kick the single-use bag habit” to “helping humanity bag the single-use habit.” We offer a variety of reusable products on our website that are sensible and convenient solutions to help people reduce single-use plastic in their lives. That’s our mission. Everything we do, we are doing to support that mission.
Nate: How did that happen?
Andy: Well, a couple things. A good part of our business is working with organizations that want to use our products as promotional items. So giving something away as a gift to a donor that gives you money—donor gifts, for example. Our customers do that. They’ll give their donors bags one year and maybe some other form of a bag-like product, like our Snack Time bag.
But there comes a point when they want something more than just a bag. So we decided to start offering other types of products, like Klean Kanteen, and to go where—reusable bottles, reusable utensils and other types of items that complement the bags and also help people reduce their single-use plastic habit.
So that’s why we’ve changed our mission to cover all those options. It’s always been that way because we always felt like once people kick their single-use bag habit, the other habits are at least easily identified (laughs) and could be dealt with. Once they’re aware that they actually have the single-use plastic bag habit, they’d want to do something about it. They notice when they’re using a plastic water bottle, like, “Oh, my God. Why am I—? Do I need this?”
Building Habits
Nate: Describe your routine to me. Like your average work day, from the second you wake up till the second you crash out. Andy: Well, recently, my days changed. I’m a new dad. I have a nine-week-old baby.
Nate: Goodness gracious. My daughter just turned 13. (laughs) I can barely remember when they were that little. So tiny. (laughs)
Andy: Yeah. (laughs) It’s very, very clear for me. My day now is, like, I try to sleep—I set my alarm for 6:30, hit snooze until 7:00, take a shower, change the baby’s diaper, grab some breakfast, hop in the car, I’m at work by 8:00. I usually start with some emails, check my calendar, and then if I have any meetings that day, I’ll do prep work on the meetings. Then typically I’ll have a couple—depending on what day of the week it is—like Wednesday is my product development day, and I’ll just prep for product development most of the day. Tuesday is my managers’ meeting day, and before the managers’ meeting, I’ll normally a number of action items after that I’ll kick into.
Typically, there’s a number of projects, and I’ll just try to tackle a project or check up on people and update. We have one-to-one meetings with each of my managers, and each of my managers has one-to-one meetings with each of their employees.
Nate: How many employees do you have now?
Andy: 25.
Nate: That’s a good size.
Andy: Well, 27, actually. So I update the meeting agendas. If there’s anything on my mind, I’ll stick it into the agenda, and we can talk through it.
Managing the Growing Team
Nate: Actually, I first encountered your brand when I was interviewing interns when I first moved to Chico. One of them was interning with you, and she told me quite a bit about it.
Andy: Who was that?
Nate: Colby, I think.
Andy: Yeah. Okay. Yeah, I remember Colby.
Nate: Have you always hired interns, or is that a newer development?
Andy: Yeah, since the beginning, I’ve had interns. It’s a nice way to try out different potential employees and give them some experience in the process. It seems to work out well. My marketing manager started as an intern. She’s progressed up. It’s nice.
Nate: The reason why I want to dig into this a little bit more is that for the most part, I work with the “scrappy business owner” type—folks that are starting up or folks that are getting ready to fail years into it. A lot of them are clearly overworked, and non-profits and for-profits alike will ask me, “How did you do that awesome intern program?” My intern program—they usually end up getting good jobs after working with me, or they end up getting hired, or end up starting their own businesses—which is, of course, selfishly, what I want them all to do.
So have there been any things that you’ve learned over the years as far as recruiting interns, managing them, or any horror stories (laughs) and how you fixed it?
Andy: My first intern couldn’t spell very well.
Nate: (laughs)
Andy: We had him doing sales emails and stuff like that, and he was just making horrible grammatical errors. I kept him around. I really should have just let him go. (laughs) I guess that was the first mistake, just because I tried to help him. I gave him a sheet of common spelling and grammar mistakes. I tried to coach him. But at some point, you just have to realize that if you need someone who knows how to spell and the person can’t, it’s not something you can really correct easily—especially if they don’t realize they can’t spell, which was the case.
But other than that, we’ve had some really good intern people come through. We used to do non-paid or do a stipend, and we ended up converting to just paying minimum wage for the internship instead of doing the stipend. That’s because I know that some people can argue that they’re an employee, and I know, especially in California, there’s been some issues with…
Nate: I’ve gotten the evil emails before. “Do you realize that you can’t do this?”
Andy: So anyway, we do paid positions now, which actually is nice because you have the expectations there. There’s a little bit more accountability because they get paid, which helps.
Nate: It also makes it easier to fire them. (laughs) That’s what I discovered. “You’re getting paid. It’s not like you’re working for free. My money is more important to me.” It becomes a factor in the decision making.
Andy: Yeah. I’ve had other people on more of a stipend situation, and the accountability isn’t as strong. They don’t want to show up one day for some reason. It’s like they have greater option to do that when they’re on a stipend. So basically, our interns are essentially treated as employees. It’s been good for us.
"Perfect for small businesses. Nate’s been helping my small business since last year and now he has created a name and business out of what he’s been doing all along: helping small businesses stop the bleeding and get on the road to recovery, growth and financial success … loads of energy and ideas, perfect for the overworked small business owner like me.”
-Eric Nordling
